Returns & Exchange Policy

Reach out to us in case of returns or exchange through our email: customercarery@gmail.com or contact us (whatsapp) at 9875017774 between 10am to 6pm Monday to Saturday.

 

EXCHANGE:

Exchange can be availed only once per order.

In case you receive a damaged/defective or the size didnot fit you right, the company should be notified within 24-72 hours of receiving the order. We might request you to share snap shot at info@rifatandyesha.com.

Masks , Scrunchies are not eligible for exchanges 

All exchanged items must be unused, unaltered and unwashed for hygiene reasons, and returned with original packaging and tags in place. Packages received without original invoice will not be entertained. Any sign of usage will give us the right to refuse exchange.

It may take 2-3 working days for your request to be approved/ rejected. If your request is approved , the same will be picked in 1-2 working days by our courier partner. It takes 7-10 working days for the package to reach to us. Once received After a quality check, your exchange product will be shipped.

Exchange product involves two way shipping which can take place in any of the two ways:

  • Both reverse and forward shipping is handled by us. which involves charges of Rs 200/- .This will be charged from the customer priorly at the time of shipping the product.  The Amount might differ accordingly due to weight of the order.
  • Only forward exchange shipping will be handled by us. In that case customer has to ship us the product back . which involves charges of Rs 100/- .This will be charged from the customer priorly at the time of shipping the product.  The Amount might differ accordingly due to weight of the order.

The amount left after exchanging an item with lesser price will be given as store credit.

RETURNS/REFUNDS:

Returns will only be granted under following cases:

  • If there is a damaged product, in which case we will ask you to send the pictures by mail or WhatsApp.
  • If the product has misprints.

Please note if the customer doesn't like the outfit or has size issues they can opt for exchange in that case.

Returns will take place as follows:

  • Customer must inform us in 2-3 days from the date of receiving order if he/she wants to return the products. In which Case customer will have to send packaging opening video showing the defect.
  • Once the product is approved for the returns, we will initiate reverse shipping.
  • It takes 7-10 working days for the package to reach to us. Once received , A return product is then quality checked and  if approved, your refund will be initiated to your bank account .
  • Returns are not allowed on discounted items.

Upon returning(RTO) prepaid orders without even receiving it, the amount will be refunded by deducting the shipping fees.

Note: Refund, Exchange or cancellation procedures can only take place within 72 hours after the order is received.